Family Participation and Community Policy



  • Policy Statement
  • Strategies for Implementation
  • Legislation and Considerations
  • Sources and Related Policies




Family participation in the centre is an important part of making our centre a true part of the community and creating an environment that is welcoming and inclusive and supports a sense of belonging for children, families and educators.

We welcome and facilitate family participation and open communication in the centre by encouraging families to engage with their children’s education and care. Families are invited to attend Committee of Management (COM) meetings, assist with projects and attend social gatherings. The centre has an open door policy for families.

We value input of families, educators and the wider community to help create a centre that meets the needs of the children who attend.

We encourage open communication through the enrolment and orientation process, policy review, feedback forms, the COM, the daily program, documentation, formal and informal meetings, emails and conversations.


The Nominated Supervisor will:

  • Ensure that parents may enter the centre at any time unless such entry would pose a risk to the safety of children and/or educators or breach court orders regarding access to children.
  • Ensure that educators provide information to families regarding the content and operation of the educational program, in relation to their child and that a copy of the educational program is available to view at the centre.
  • Ensure that families have access to documents regarding the assessment of the child’s developmental needs, interests, experiences and participation in the educational program and assessments of the child’s progress against the outcomes of the educational program.
  • Ensure that a weekly menu which accurately describes the food and beverages provided each day is displayed in a place accessible to families.
  • Ensure that families are notified of any incident, injury, trauma or illness that occurs for their child while at the centre.
  • Ensure that administrative spaces are adequate for the purpose of consulting with parents and for conducting private conversations.
  • Ensure that parents are notified of changes to policies or fees and given adequate notice as per the Education and Care Services National Regulations 2011.
  • Ensure that a copy of the Education and Care Services National Regulations 2011 is accessible for parents.
  • Develop an enrolment and orientation procedure that ensures families are provided with information about the philosophy, policies and practices of the centre prior to child’s first attendance at the centre.
  • Develop systems for families to provide feedback regarding the enrolment and orientation process, and for the centre to improve its processes and practice following a review of policies and procedures.
  • Inform families about the processes for providing feedback and making complaints.
  • Maintain a COM to encourage family involvement in the centre. The COM will elect representatives to oversee and chair meetings. Each COM meeting will have an agenda and all members will be invited to participate in the meeting. Members will have input into the continuing improvements within the centre. COM representatives will assist with staff recruitment, family activities, encourage community partnerships and fundraising events. A staff representative will attend each meeting.Educators will:


    • Inform families about the processes for providing feedback and making complaints.
    • Be available for families at pick up and drop off times to pass on important messages and information about their child’s participation in the education and care program.
    • Encourage families to be involved in the centre and the program through feedback,visiting the service, bringing in items from the home environment and giving feedback on children’s emerging interests and needs.
    • Promote continuous open and honest two way communication with families to assist them to feel connected with their children’s experiences in the education and care setting and to develop families’ trust and confidence in the centre.
    • Value parents as the first and most important educator in their child’s life, seeking to share the parent’s understandings, knowledge and preferences for their child and seeking to balance individual needs with practice in the centre.
    • Recognise the need to consider a range of strategies to build and maintain relationships with each family, taking into account that families, and parents in particular, are often busy with many competing priorities.
  • Make documentation available to families and prepare documentation in a way that is readily understandable to the parents of the child and to other educators.Families will:



  • Provide accurate information on enrolment and medical information forms during the enrolment process and notify educators when any information changes.
  • Be invited to take part in special events at the centre. Such events will be held either in the morning or in the afternoon, to enable working parents to attend.
  • Be invited to family events to be held periodically to help families network and develop friendships in the local community. Educators will be encouraged to attend these events.
  • Be invited to contribute to the quality improvement process within the centre.
  • Be encouraged to attend children’s excursions to help meet required ratios and to support their children’s knowledge of and engagement in their community.
  • Be invited to assist with working bees in the centre. These will be arranged from time to time to help maintain equipment and the education and care environment.



  •  Education and Care Services National Law Act 2010
  • Education and Care Services National Regulations 2011
  • National Quality Standard for Early Childhood Education and Care 2011
  • Early Years Learning Framework for Australia:Belonging, Being and Becoming, 2009



  • Community Child Care Co-operative Ltd (NSW) –
    • Enrolment and Orientation Policy
    • Complaints and Feedback Policy
    • Curriculum, Programming and Progress Policy
    • Management of Accident, Illness and Health Policy
  • Safety PolicyPolicy adopted:            20 July 2015 



For review:        July 2017

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